Product Manager | Google & Ex-AWS

Hi, I'm
Carrie.

Building next-gen immersive platforms where users naturally engage and lose themselves in the interaction.

Drawing on 6 years of engineering experience to craft seamless, user-centric consumer products across mobile and the big screens.

San Francisco Bay Area
Download Resume
Product Manager
YouTube & Formerly AWS
Human Centric
Bridging engineering & empathy
Carrie Cao

The Natural Evolution

Engineer at Heart

I spent 6 years as a Software Engineer at Google and AWS. I wasn't just "closing tickets"—I found myself obsessing over the why behind every architectural decision. I realized that the best technical solutions are the ones users never notice. This led me to lead Living Room initiatives at YouTube, bridging the gap between deep backend systems and user-facing joy.

Product Strategist

Now, I leverage my technical fluency to drive product strategy. Instead of just looking at dashboards, I dig deep to uncover the human behaviors behind the data—like discovering why millions of users abandoned a screen due to a minor UI quirk. I build products by understanding market context and user friction, crafting seamless, cross-device journeys that naturally drive engagement.

Selected Work

Scaling platforms for billions of interactions across identity and engagement.

YouTube / Identity Systems

The Zero-Friction Entryway

Modernized sign-in architectures to reduce bounce rates. Scaled intelligent device pairing for living room environments, removing friction from the user journey.

Click-Through Rate +97%
Sign-in Success Rate +33%
EZConnect demo
Connected Ecosystems

EZConnect Framework

Unifying mobile-to-TV interaction to solve input fragmentation. Created a seamless handoff between personal devices and shared screens, empowering users to intuitively Search, Comment, and explore features using their mobile devices.

Connected DAU
+16.8%
'Comments' Engagement
2.0x

Creative Lab

Where product instinct meets creator empathy and safety engineering.

Creator Empathy

Platform Power User

Managing a personal brand with 100k+ reach is more than a hobby; it's a living laboratory for product insights.

I stress-test retention tools, thumbnail A/B patterns, and community features on my own audience before proposing system-wide changes.

Audience Growth
Internal Tooling

Algorithmic Safety Gates

Engineered LLM-powered moderation pipelines for internal creator communities. Balancing automated triage with human oversight to reduce manual workload while maintaining community safety.

System Health: Optimal
Human Effort
-60%
Triage Latency
0.4s

Philosophy

"Building for Scale without losing the Soul."

My engineering background grounds me in the "how," while my product leadership drives the "why." "Building for scale" means architecting robust systems; "keeping the soul" means ensuring those systems never overshadow the user.

I believe the most powerful platforms are those that become invisible. My vision is to build next-generation platforms where the technology gets out of the way, allowing authentic human connection and immersive experiences to take center stage.

Off Screen

Open Water Swimmer
Crossing the Trans Tahoe Relay. Persistence through cold and chop.
Open water swimming
Analog Enthusiast
Intentionally limiting my digital bandwidth to absorb high-quality knowledge and maintain mental clarity in an AI era flooded with saturated information.
Analog photography
Life-long Student
Curating a second brain of psychology, system design, and history. Driven by a deep curiosity for the stories, storytelling mechanics, and hidden contexts behind every great product.
Lifelong learning